Once your order has been prepared and sent to the transport company, you will receive a confirmation email with a link through which you can track your shipment. It can take up to 24 hours from receiving the shipping confirmation email to activate the tracking number.

If you're a registered user, you can also check your order status in the "ORDERS" section. If you purchased as a guest, go to the link in any of the emails relating to your order to track it.

Canceling an order or modifying the delivery address depends on the order status. To manage your cancellation or modification request, please contact us by phone +38 0443449201 from 09.00 to 18.00 every day. All possible ways to contacts us are here.

Once the order has been sent to the transport company, it is not possible to delete or modify the products in your order. You can make a return when you have received your order. If you have any doubts, please contact us by phone +38 0443449201 from 09.00 to 18.00 every day.

If you receive an order with damaged packaging or the wrong product, please contact our Customer Care service within 24 hours of receiving your order by phone +38 0443449201 from 09.00 to 18.00 every day.