Returns terms and conditions may vary during promotional periods. For more information, you can check the "SHIPPING AND RETURNS" section of the product page.
You have 30 calendar days from the date of purchase to return your item. Extended return period up until January 12 for all purchases made between November 14 and December 12.
Return items in the following ways:
In store: free returns at any store in Portugal (excluding Outlet stores, and El Corte Inglés) when you present the delivery note attached to the "order on its way" email or the label included in the package.
DHL Parcel ServicePoints: free returns at DHL Parcel ServicePoints presenting the return label you have received inside the package.
Place the items you want to return in the original packaging or in a similar one that is as secure as possible. Paste the DHL label received on the original package so that it is visible. If you use the original packaging, place it over the shipping label and try to cover the barcode on the original label. Take the package to your nearest ServicePoint. Check the DHL Parcel ServicePoints at here.
You can track your return by entering the tracking number included in the sms or email on the DHL Parcel website.
The items you are going to return must be in the same condition as when you received them. In compliance with current health and safety regulations and for your own safety, we do not accept returns of cosmetics, swimwear, or underwear if the hygiene seal is not intact.
For more information, please see our Terms and Conditions of purchase.
You have 30 calendar days from the date of purchase to return your item. Extended return period up until January 12 for all purchases made between November 14 and December 12.
Return items in the following ways:
In store: free returns at any store in Portugal (excluding Outlet stores, and El Corte Inglés) when you present the delivery note attached to the "order on its way" email or the label included in the package, also applicable to products from the 'Outlet Days' promo.
The refund will be made to a voucher card. We also offer the option of refunding to the order’s original payment method.
DHL Parcel ServicePoints: free returns at DHL Parcel ServicePoints presenting the return label you have received inside the package.
Place the items you want to return in the original packaging or in a similar one that is as secure as possible. Paste the DHL label received on the original package so that it is visible. If you use the original packaging, place it over the shipping label and try to cover the barcode on the original label. Take the package to your nearest ServicePoint. Check the DHL Parcel ServicePoints at here.
Once you have handed over your return package at the DHL Parcel ServicePoint, you can choose to receive a delivery receipt either via SMS or by email.
You can track your return by entering the tracking number included in the sms or email on the DHL Parcel website.
The refund will be made through the original payment method to the purchase who made the purchase.
The items you are going to return must be in the same condition as when you received them. In compliance with current health and safety regulations and for your own safety, we do not accept returns of cosmetics, swimwear, or underwear if the hygiene seal is not intact.
For more information, please see our Terms and Conditions of purchase.
Exchanges cannot be processed online at BIMBA Y LOLA. If you go to one of our stores to exchange an item you ordered online, please present the shipping note attached to your 'Order on its way' email or the sticker inside the package received. Our store staff can then carry out an order return, giving you a Voucher Card that you can then redeem for the same/an alternative item in one of our stores.
BIMBA Y LOLA refunds are processed using the original payment method unless you make your return in a store and request a BIMBA Y LOLA voucher card. Shipping costs will be refunded if the whole order is returned, except on gift orders that are returned in store using a voucher card.
Once we have processed your refund, you will see the amount in your bank account within five (5) working days.