1.Return details
| Return method | Cost | Timeframe |
|---|---|---|
| In store | 0 ZŁ | Within 30 days of the date of purchase |
| Via post or courier | To be assumed by customer | Within 30 days of the date of purchase |
Return method: In store
Cost: 0 ZŁ
Timeframe: Within 30 days of the date of purchase
Return method: Via post or courier
Cost: To be assumed by customer
Timeframe: Within 30 days of the date of purchase
You can return your order up to 30 days after the purchase date:
1. In store: you can return your order for free at any store in Poland. You just have to show your purchase receipt (delivery note) or the sticker you received with your order.
2. Through a courier company: send your return to our warehouse via the courier company of your choice. Note that with this method, you have to pay for shipping. We are not responsible for lost packages. So we recommend you send it by certified mail.
Follow these steps to return the item(s):
- Attach the sticker you received with your order to the outside of the box.
- If you can't find the sticker, download the delivery note from MY ACCOUNT, place it inside the box and send it to the following address. If you can't download it, please contact us.
Return address:
BIMBA Y LOLA
Estrada Peinador - Os Valos, 127
36415 Mos
Pontevedra
Spain
Items must be returned in perfect condition, with tags attached, unused, and in their original packaging to guarantee the refund.
Jewellery and accessories must be returned in their original, unopened, sealed packaging, in good condition. In compliance with current health and safety regulations, and for your own safety, no refunds of cosmetic goods, toiletries or underwear will be accepted if the safety seals are not intact.
Masks, for hygiene reasons and for your own safety, cannot be returned.
Follow the status of your return using the tracking number on the transport company's website.
For more information, see the Terms and Conditions.
Return conditions may vary during the promotional period. For more information, you can consult the product sheet (Shipping & Returns).
2.Refunds
| Return method | Refund time frame |
|---|---|
| In store | 5 working days from reception and validation in our distribution center |
| Via post or courier | 5 working days from reception and validation in our distribution center |
| Click&Collect order expired in store | 5 working days from order expiration |
Return method: In store
Refund time frame: 5 working days from reception and validation in our distribution center
Return method: Via post or courier
Refund time frame: 5 working days from reception and validation in our distribution center
Return method: Click&Collect order expired in store
Refund time frame: 5 working days from order expiration
BIMBA Y LOLA refunds are issued to your original payment method. Shipping costs will be reimbursed for all orders, except for gift orders that are refunded in-store to a bank card.
We will notify you as soon as your return has been approved, either in store or by our distribution center.